Payroll that keeps pace with everyday hotel life

The challenge

Before cleverlohn, vialoa worked with a different payroll partner and planned to move to Gastromatik for shift planning and time tracking. Because of capacity bottlenecks, this step initially failed. The existing interfaces sometimes delivered incomplete data. That meant a lot of manual follow-up for each employee, day after day. “I had to check or add a lot of things, employee by employee. That's completely gone now.” At the same time, late payroll runs put the team under pressure, as payslips were sometimes only available on the 12th to 14th of the month.

The switch to cleverlohn

Based on a recommendation and because its interface works with Gastromatik, vialoa chose cleverlohn. The switch first meant setting up data again so that everything could eventually be imported smoothly. Onboarding was guided and then handed over to the dedicated payroll accountant, who now provides ongoing support. “It was a bit of effort at first, but overall it all went very well.” The team particularly values a short personal exchange (for example one phone call per month-end close) to clear up open points efficiently and provide reassurance.

The solution

With cleverlohn, technology and process come together: the interface to Gastromatik reduces misunderstandings about working hours, holidays and master data. Open points are listed clearly and can be worked through quickly. “The best part is that the interface exists. That means less needs clarifying. It works reliably.” There is also expert quality assurance for contracts and settings (for example reviewing employee contracts), which gives management peace of mind day to day.

The result

With cleverlohn, vialoa GmbH has saved noticeable time and effort. The daily manual follow-up for each employee is gone completely, which has made processes much more efficient. Payroll is also much faster today. The last payroll run “went really quickly” and was finished much earlier than in the past. In addition, the clean interface to Gastromatik ensures consistent data, which brings clarity to workflows. Last but not least, management benefits from good support: reliable availability and the occasional phone call give extra reassurance, especially at month-end close. “It's definitely good that the technology works together so well.”

Recommendation

vialoa recommends cleverlohn especially to hoteliers and businesses in hospitality that work with Gastromatik or are looking for reliable, integrated payroll. “Of course you recommend what you're happy with, especially to other hotels.”